The real partnership begins after installation: Volpak Customer Services
When a new machine or a new packaging line goes live, the focus naturally moves from the machine to production. The equipment is running as expected, output is increasing, and meeting delivery targets becomes the main priority. Yet, it's precisely at this stage that many manufacturers encounter the first unexpected difficulties: knowledge gaps among operators, delayed maintenance, or uncertainty about how to improve performance without disrupting ongoing production.
For many companies, this is where support becomes less visible. At Volpak, it's where our role becomes even more central.
With more than 5,000 solutions installed worldwide, and a longstanding presence across sectors such as food, pharma, personal care, pet food and household goods, we know that real value comes not only from the machine itself, but from what follows. That's why we've built a comprehensive service offering that doesn't end with delivery, it evolves with your business.
Structured around your needs
Our services are grouped into six dedicated areas, each designed to respond to specific needs throughout the machine’s lifecycle. Whether you are at the commissioning stage or looking to upgrade your equipment after years of service, we offer a clear framework to support, maintain, and enhance your operations.
1. Parts & materials
The availability of certified components, both new and refurbished, is essential for minimizing downtime. Through the Coesia Webshop, 75% of our spare parts can be shipped directly from stock, reducing lead times and simplifying the entire ordering process. The platform is available 24/7 and offers a faster, more efficient way to manage orders and track deliveries..
2. Maintenance services
A structured maintenance plan is critical to long-term machine health. Volpak provides both preventive and corrective maintenance, carried out by a network of over 50 specialized technicians. These interventions are planned to reduce unexpected stoppages and ensure that each machine performs to its full potential, with minimal interruption to production.
3. Equipment modernization
Regulatory changes, evolving packaging materials, and increasing sustainability demands often call for equipment adjustments. Instead of replacing entire systems, Volpak provides targeted modernization services, including control upgrades, retrofits, format conversions, kit supply, rebuilding, and relocation services. These interventions extend equipment lifetime, improve performance, and help meet new standards while keeping investment costs under control, ensuring your equipment is treasured till the very last operating day.
4. Training & documentation
Operators need more than basic instructions. Our training programs are designed to develop practical competence on the field, both during initial commissioning and as refresher courses over time. Combined with our detailed technical documentation, these resources help build autonomy within your team and reduce reliance on external support for everyday issues.
5. Consultancy services
We don't just maintain machines, we improve them. Through audit visits and performance assessments, our consultants identify bottlenecks, inefficiencies, or misalignments between machine capabilities and current production goals. With tools like our in-house PouchLab, we also help customers test alternative packaging materials and dosing configurations in controlled environments.
6. Production support services
During production start-up and ramp-up, response time is critical. Our experts are available on-site or remotely to support calibration, fine-tuning, and troubleshooting. This hands-on approach ensures that production reaches stable output levels quickly and that any issues are resolved before they escalate into longer-term inefficiencies.
A reliable partner over time
What distinguishes Volpak is the continuity and proactivity of the relationship we build with each customer. Our teams are equipped to provide technical support and strategic guidance, helping you define what your equipment can achieve beyond its initial scope.
We deliver A-class support, when you need it, where you need it. Thanks to our digital infrastructure, much of this support can also be provided remotely, reducing the need for physical presence while maintaining responsiveness.
Supporting performance, enabling growth
Volpak's service portfolio is designed to protect your investment, maintain performance over time, and open new possibilities for improvement: technical, operational and environmental.
Our mission is clear: to maximize OEE (Overall Equipment Effectiveness) and lower TCO (Total Cost of Ownership) for our customers. These objectives guide every aspect of our service offering, ensuring that your partnership with Volpak delivers measurable value throughout your equipment's operational life.
This isn't about offering help only when something goes wrong. It's about offering a clear, structured, and forward-thinking model of support, built on decades of experience and adapted to today's manufacturing realities.