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Remote Assistance Services

ARA (Advanced Remote Assistance) is a new generation of high value, on demand service to increase availability and profitability of your VOLPAK machines.

Using a secure connection, created through our VOLPAK router placed on your machine, our experts are able to access most control components such as PLC, Motion Controller or HMI (Human Machine Interface). Thanks to this new system a common device like your Smartphone, tablet or laptop can become an indispensable industrial tool providing us eyes to watch the incidence in real time, and audio to talk with your maintenance staff with zero phone costs.

Play it safe
Ensure data security and privacy is our goal.
ARA (Advanced Remote Assistance) is equipped with a broad range of security solutions meeting the highest standards available on the market.

We offer this solution in connection with a service agreement, tailored to your needs. Just request the service by e-mail and we will start to solve on-line the issue.